Customer Service Representative
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Job Title: Customer Service Representative Company: First Choice Store Location: Bury, Greater Manchester, Office-based role (on-site) |
Job Overview
First Choice Store is seeking a professional and customer-focused Customer Service Representative to join our office-based team in Bury. This role is central to representing the values of the business and delivering a consistently high standard of customer service.
The successful candidate will act as a key point of contact for customers and help maintain First Choice Store’s reputation as a reliable and customer-first organisation.
Key Responsibilities
- Respond to customer enquiries via phone, email, and in person
- Resolve customer issues efficiently and professionally
- Process orders, returns, exchanges, and customer information accurately
- Communicate product and service information clearly
- Represent the company’s values through behaviour, communication, and reliability
- Maintain accurate records of customer interactions
- Work collaboratively with colleagues to ensure service standards are met
- Follow office procedures and data protection requirements
Skills & Requirements
- Strong spoken and written English
- Professional and customer-focused attitude
- Good problem-solving and communication skills
- Basic IT skills (email, data entry, office systems)
- Ability to work independently and as part of a team
- Attention to detail and organisational skills
- Legal right to work in the UK
Desirable Experience
- Previous customer service or office-based experience
- Experience handling customer queries or complaints
- Familiarity with customer management systems
What We Offer
- Office-based role in Bury, Greater Manchester
- Free on-site parking
- Staff discount on store purchases
- Supportive working environment
- Training provided
- Competitive pay, dependent on experience
