Shipping policy
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1. Delivery Areas |
We deliver throughout the United Kingdom, including:
- England, Wales and selected areas of Scotland — via DPD nationwide shipping
- Local same-day delivery — within a 7-mile radius of our store in Bury, Greater Manchester
- Free in-store collection — available daily, 10:00 AM – 7:00 PM
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2. Local Delivery — Zones & Fees (miles) |
We offer same-day local delivery via our local delivery partner. All zones operate under a single minimum order value and a single free delivery threshold — simple and consistent.
|
Zone |
Distance (miles) |
Min Order |
Delivery Fee |
Free Delivery |
|---|---|---|---|---|
|
Quick Nearby |
Up to 1.5 miles |
£30.00 |
£4.99 |
FREE on £75+ |
|
Quick Nearby |
1.5 – 3.0 miles |
£30.00 |
£5.75 |
FREE on £75+ |
|
Quick Local |
3.0 – 5.0 miles |
£30.00 |
£6.49 |
FREE on £75+ |
|
Quick Local |
5.0 – 7.0 miles |
£30.00 |
£9.49 |
FREE on £75+ |
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FREE DELIVERY: Spend £75 or more on any local delivery order (any zone, 0–7 miles) and delivery is completely free. No exceptions, no zone splits. |
2.1 Local Delivery Hours
- Operating hours: 10:00 AM – 7:00 PM, daily
- Orders placed before 7:00 PM are delivered the same day
- Orders placed after 7:00 PM will be delivered the following morning
-
Minimum order value: £30.00 across all local zones
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3. UK-Wide Shipping (DPD) |
|
Service |
Delivery |
Cut-off |
|---|---|---|
|
Standard Shipping |
2–3 business days |
Order before 1:00 PM (Mon–Sun) |
|
Express / Next Day |
Next business day |
Order before 1:00 PM Mon–Thu |
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Weekend Delivery |
Saturday or Sunday |
Eligible UK postcodes only. Fees vary. |
- Maximum order weight: 30kg. Orders exceeding this may be split into multiple shipments.
- Rates calculated automatically at checkout based on postcode and order weight.
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4. Order Tracking & Notifications |
- Real-time notifications via email and SMS at each stage: dispatched, in transit, out for delivery, delivered
- Live Chat tracking: provide your email address and order number at any time
- DPD tracking link sent automatically for all nationwide orders
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If not home (DPD): Driver waits 1–3 minutes. Order may be left in a safe place, a calling card left, or redirected to a nearby DPD collection point. First Choice Stores cannot be held responsible for loss or damage after confirmed drop-off. |
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5. Discount & Offer Combinations |
- Free delivery cannot be combined with the new customer signup coupon
- Rewards points and free delivery can be used together — regular customers enjoy both
- Seasonal promotional coupons can be combined with all other offers, including free delivery
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6. Customer Support |
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Phone |
+ 44 333 360 6370 |
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|
support@firstchoicestores.co.uk |
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Website & Live Chat |
www.firstchoicestores.co.uk/customer-support |
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Order tracking |
Live Chat — provide email address and order number |
