Shipping policy
At First Choice Stores, we are committed to providing fast, reliable
delivery throughout the United Kingdom, alongside convenient same-day
local delivery within a 7-mile radius of our store in Bury, Greater
Manchester.
DELIVERY AREAS
UK Nationwide Delivery
We deliver across England, Wales, and selected areas of Scotland
mainland.
Please note: We do not currently deliver to Northern Ireland, the
Channel Islands, the Isle of Man, or remote Scottish highlands and
islands.
Local Same-Day Delivery
Same-day delivery is available within a 7-mile radius of our Bury
store, subject to order cut-off times and availability.
Free Click & Collect
Customers may collect orders free of charge from our store.
- No minimum order value applies.
- Collection Hours: Daily, 10:00 AM – 7:00 PM.
LOCAL DELIVERY CHARGES (Within 7 miles of our Bury store)
We offer tiered local delivery — delivery fees reduce as your order
value increases, with FREE delivery on larger orders.
Distance £20 – £50 £51 – £99.99 £100+
Up to 1 mile £4.99 £3.99 FREE
1 – 2 miles £5.99 £4.99 FREE
2 – 3 miles £6.99 £5.99 FREE
3 – 5 miles £9.99 £7.99 FREE
5 – 7 miles Calculated at checkout (based on postcode) FREE over £150
Minimum local delivery order value: £20.00.
LOCAL DELIVERY HOURS
- Daily: 10:00 AM – 7:00 PM
- Orders placed before 6:30 PM are typically delivered the same day.
- Orders placed after 6:30 PM will be delivered the following day
after 10:00 AM.
UK-WIDE SHIPPING
Service Delivery Time Order Cut-Off
Standard Delivery 2–3 Business Days Before 1:00 PM
Express / Next-Day Delivery Next Business Day Before 1:00 PM (Mon–Thu)
Weekend Delivery Saturday or Sunday Before 11:00 AM
Orders placed after the applicable cut-off time may be processed and
dispatched on the next working day. Delivery times are estimates only
and may vary due to stock availability, courier operations, weather
conditions, bank holidays, or other circumstances beyond our reasonable
control.
Shipping charges are calculated automatically at checkout based on
delivery postcode and order weight.
Maximum parcel weight: 30kg per parcel. Orders exceeding 30kg may be
split into multiple parcels, with shipping charges calculated
accordingly.
PACKAGING & TEMPERATURE-CONTROLLED DELIVERY
Fresh, chilled and frozen products are dispatched in insulated
packaging with ice gel packs designed to help maintain low temperatures
during transit.
We recommend refrigerating or freezing all perishable products
immediately upon delivery.
If any item arrives damaged or leaking, please contact our Customer
Support team within 24 hours of delivery with photos and your order
details. We will investigate and respond in line with our Refund Policy.
ORDER TRACKING
Once your order is dispatched, you will receive tracking information
by email and SMS (if mobile number provided). You can also view your
order status by logging into your account.
For delivery enquiries, please contact our Customer Support team or
Live Chat and provide:
- Your order number
- The email address used when placing the order
MISSED DELIVERIES
If a parcel is returned to us due to:
- Customer not available to receive the delivery
- Incorrect address provided at checkout
- Refused delivery without prior contact
The customer is responsible for the original shipping cost. Re-delivery
will be charged at the standard shipping rate.
For perishable products that have spent time outside cold chain due to
failed delivery, refunds may be at our discretion.
SAFE PLACE DELIVERIES
If you authorise the courier to leave parcels in a designated safe
place (e.g. porch, side door, neighbour), responsibility for the parcel
transfers to you once the courier confirms delivery.
We cannot guarantee the freshness, temperature, or condition of
perishable products left unattended. We strongly recommend ensuring
someone is available to receive deliveries containing fresh, chilled,
or frozen products.
Claims for items lost or spoiled after delivery to a safe place are
not covered under our Refund Policy.
FORCE MAJEURE
We are not liable for delays or failures in delivery caused by
circumstances beyond our reasonable control, including but not limited
to severe weather, courier strikes, public holidays, postal disruption,
technical failures, or government restrictions.
In such circumstances, we will make reasonable efforts to communicate
with affected customers and arrange alternative delivery where possible.
PROMOTIONS & DELIVERY OFFERS
- Free delivery promotions cannot be combined with the New Customer
Sign-Up Discount (WELCOME10).
- Rewards points may be used alongside free delivery offers.
- Seasonal and promotional discount codes may be used alongside free
delivery offers, unless otherwise stated.
- Only one discount code may be used per order.
- First Choice Prime member benefits apply automatically alongside
any active offers.
FIRST CHOICE PRIME MEMBERS
Prime members enjoy FREE delivery on all orders over £20, including
local and UK-wide. Learn more about Prime membership benefits.
CUSTOMER SUPPORT
Phone: +44 333 360 6370
Email: support@firstchoicestores.co.uk
Live Chat: Available via our website
Support Hours: Daily, 10:00 AM – 7:00 PM
For faster assistance, please provide your order number and the email
address used when placing your order.
