General Information

First Choice Store has proudly served the Bury community for over 20 years, earning a reputation for quality, reliability, and care for our customers. We offer a wide range of fresh produce, daily essentials, and speciality groceries—including Asian, Turkish, and African products. Our Halal meat selection, including marinated options, is always fresh, high-quality, and ready to enjoy. With decades of experience, we now bring our trusted service UK-wide, offering self-collection, same-day local delivery, or nationwide shipping—making it easy for everyone to access quality groceries for our community.

  • Same-Day Local Delivery: Within a 10-mile radius of Bury. Delivery charges and times vary depending on your postcode.
  • Next-Day & 2–3 Day UK Shipping: Available for all orders placed before 1:00 PM, Monday to Sunday. Orders placed after 1:00 PM will ship the next business day. Delivery times differ for England/Wales and Scotland/Northern Ireland.

We’re open daily from 10:00 AM to 7:00 PM. You can collect orders during these hours, and local deliveries will be scheduled to fit your chosen time slot.

Ordering Process

Simply visit our website, browse our products, add items to your basket, and proceed to checkout. You can choose either self-collection or delivery/shipping.

Unfortunately, online orders can’t be changed once placed. If you need assistance, contact Customer Service via live chat or email at support@firstchoicestores.co.uk. Changes may affect delivery timing.

First Choice Stores may offer a replacement, refund, or e-voucher if an item is unavailable.

Delivery & Shipping

  • Local Delivery: Within 10 miles of Bury. Charges vary by postcode.
  • Express Next-Day UK Shipping: Orders placed before 1:00 PM, Monday to Sunday, are delivered the next business day.
  • Standard UK Shipping: Usually 2–3 business days.
  • Self-Collection: Free from our Bury store, ready in around 45 minutes.

Charges depend on your postcode and distance from our store (BL9 0RP). Full pricing is shown at checkout.

You’ll receive emails when:

  • Your order is received
  • The driver is on their way
  • Your order has arrived

We use DPD for UK deliveries. You’ll get updates via email or SMS at every stage: dispatched, in transit, out for delivery, and delivered.

The driver will wait up to 10 minutes. If no one’s home, your order will be left in a safe place according to your instructions. We aren’t responsible for loss or damage after drop-off.

Address changes aren’t allowed after placing an order. Contact us immediately if a correction is needed before dispatch.

You can cancel within 1 hour of placement.
Once meat or other temperature-sensitive products are packed, cancellations are no longer possible.

Contact First Choice Stores support at Support@firstchoicestores.co.uk  with your order number and delivery address.

Note: Late cancellations of non-perishable items incur a £1.99 restocking fee

  • Local Delivery: Orders left at your doorstep. No refunds for damages.
  • Nationwide Shipping: DPD may attempt a second delivery. We aren’t responsible for perishable items that lose quality.

Self-Collection: Orders must be collected within 2 hours. Specify your pickup time when ordering.

Payments, Refunds, and Shipping

We accept Apple Pay, Google Pay, Shop Pay, PayPal, and all major debit/credit cards.

Delivery & Collection:

Local Delivery: Refunds are only issued for proven defects or problems with the product.

  • Refunds are not available for change-of-mind situations, including ordering the wrong product or selecting the wrong delivery location.
  • If the customer is not available at the time of delivery and the product is left unattended, any resulting damage or defect will not be eligible for a refund.
  • Products left outdoors, exposed to weather, or handled improperly after delivery are not covered under our refund policy.
  • Customers are responsible for providing accurate delivery information. Refunds or replacements will not be issued due to incorrect or incomplete delivery information.

Self-Collection: Items must be collected within 2 hours. Delays may affect product quality, and refunds will not be provided for uncollected items.

  • Refunds are only issued for proven defects or problems with the product.
  • Refunds are not available for change-of-mind situations, including ordering the wrong product or selecting the wrong delivery location.
  • Customers returning items for reasons other than defects are responsible for all return shipping costs. Return shipping fees will be deducted from the total purchase amount, and the remaining balance will be refunded once the product is received at our fulfillment center in its original condition.
  • If the customer is not available at the time of delivery scheduled by our third-party logistics partner (e.g., DPD) and the product is left unattended, any resulting damage or defect will not be eligible for a refund.
  • Products left outdoors, exposed to weather, or handled improperly after delivery are not covered under our refund policy.
  • Customers are responsible for ensuring accurate delivery information, including address and contact details. Refunds or replacements will not be issued due to incorrect or incomplete delivery information.

 Refunds are not available for the following items:

  • Perishable goods (unless faulty)
  • Temperature-sensitive products
  • Opened, used, or tampered-with items
  • Change-of-mind returns without a valid reason
  • Customized or personalized products
  • Gift cards or vouchers

Note: Items must be returned in their original packaging and condition (where applicable) to be eligible for a refund in cases of proven defects.

To make a claim, email support@firstchoicestores.co.uk with your order number and a detailed description of the issue. We aim to respond within 48–72 hours.

Referral Program

Share your referral code. When a friend spends £50+, they get £10 off, and you’ll get £10 off your next order.

£50 per order.

Email, social media, or text from your account dashboard.

Credits are applied automatically after your friend completes their purchase.

Gift Cards

  • Purchase online, choose an amount, and provide recipient details.
  • Gift cards are emailed with a unique code.
  • Redeemable online at checkout; cannot be used for subscriptions.
  • Valid for 12 months; remaining balance stays on the card.

First Choice Loyalty Club

  • Earn 1 point for every £1 spent, plus 50 points when you sign up.
  • 100 points = £2 discount.
  • Points expire after 6 months of inactivity.
  • Points cannot be transferred, redeemed for cash, or used for gift cards/subscriptions.
  • You’ll receive notifications when rewards are available and when points are nearing expiry.

Account, Support, and Feedback

Click “Sign Up” on our website and follow the prompts.

Use the “Forgot Password” link on the login page.

Submit via our website or email support@firstchoicestores.co.uk.We aim to reply within 48 hours.