Sales & Operations Manager

About the role

We’re hiring a hands-on Sales & Operations Manager to run day-to-day store operations and drive commercial performance across our ethnic grocery and halal meat offer. This is a “lead from the front” role covering stock, suppliers, pricing, displays, team leadership, compliance, customer service and checkout - ensuring the store is always adequately stocked, service and store delivery remain fully optimised to create an engaging customer experience.Key Responsibilities.

1) Store Operations Leadership (Daily Ownership) 

• Take full shift ownership of store operations, ensuring high standards across shopfloor, back-of-house and meat counter.
• Plan daily priorities, allocate tasks, and maintain smooth execution during peak periods.
• Ensure a clean, organised, customer-ready store at all times.

• Own end-to-end inventory control (ambient, chilled, frozen, fresh produce, and halal meat).
• Create and manage purchase orders, maintain reorder routines, track lead times, and ensure availability of key lines.
• Receive deliveries, verify accuracy/quality, manage returns/credits, and resolve supplier issues quickly.
• Manage FIFO/FEFO rotation, date-code checks, waste reduction, and shrink controls.
• Maintain accurate stock records and support periodic stock takes/cycle counts.

• Oversee halal meat counter performance (working closely with butchers), ensuring excellent availability, hygiene and presentation.
• Ensure correct handling/storage, cleaning routines, and compliance readiness aligned to UK food safety expectations.
• Support product knowledge, customer guidance, and high standards of service at the counter.

• Set and maintain retail pricing, price integrity, and promotional/discount activity within agreed policy.
• Monitor margins, competitor sensitivity (where relevant), and performance of key value items.
• Use sales and stock insights to optimise price packs, promotional choices and end-cap features.

• Own shelf standards: planograms (where used), replenishment discipline, faced-up aisles, clear signage, and tidy bays.
• Build effective promotional displays that are store-brand focused and customer-friendly.
• Ensure seasonal/thematic merchandising (e.g., Ramadan, Eid, festival peaks) is executed professionally.

• Set a visible service standard: greeting customers, resolving issues, handling refunds/exchanges, and improving satisfaction.
• Maintain fast, accurate checkout operations (queue management, till discipline, cash handling procedures).
• Coach the team to improve basket-building and helpful recommendation behaviours without hard selling.

• Implement practical controls to reduce loss (high-risk product checks, receiving controls, CCTV awareness, till compliance).
• Handle incidents calmly and professionally and ensure appropriate escalation and reporting.
• Maintain security routines for opening/closing, cash handling, and back-of-house access control.

• Manage store team scheduling, rota planning, breaks, and coverage across butcher counter, tills and floor staff.
• Train and coach colleagues on product knowledge, service, hygiene routines, safety, and store standards.
• Maintain readiness for hygiene/security/fire/safety checks (daily/weekly routines, logs, and corrective actions).
• Support performance conversations and build a positive, accountable team culture.

• Right to work in the UK and available to work on-site.
• Minimum 1 year experience in retail or service operations (food retail, consumer goods retail, and convenience).
• Strong knowledge of halal meat products and confidence working around fresh food operations.
• Proven ability to manage suppliers, stock control, deliveries, rotation, and wastage reduction.
• Comfortable leading a small team and operating in a fast-paced environment.
• Strong customer service instincts with confidence handling issues and maintaining standards.
• Technically confident: able to use POS/till systems, inventory tools, spreadsheets and basic retail tech solutions.
• Analytical mindset: comfortable using sales/stock reports, margins, wastage/shrink indicators and KPIs.

• Master’s degree in Marketing and/or allied faculties (preferred).
• Experience with pricing strategy, promotions and retail merchandising in consumer goods.
• Experience working in ethnic grocery retail (Arabic/Turkish/Iranian/Indian/Pakistani/Bangladeshi) and understanding cultural seasonal peaks.
• Hands-on experience with start-up operations creating progressive revenue pipeline and business model.

• Hands-on operator who leads by example on the floor.
• Commercial and detail-focused: strong standards on freshness, availability and presentation.
• Calm under pressure and able to make good decisions quickly.
• Structured and organised with strong follow-through.
• Trustworthy with cash, stock and compliance routines.

• Full-time, permanent.
• Weekend availability required (rota-based).
• Shift work includes opening/closing and peak trading coverage.

1. Your retail operations experience, why is your experience relevant to our business and how you would create value for us.
2. Your familiarity with halal meat products and fresh food handling.

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