Store Growth & Performance Manager
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Location: 2 Cook Street, Bury, Greater Manchester, BL9 0RP (Stores) Salary: Competitive Salary Contract: Full-Time, Permanent |
Job Purpose
The role supports the store’s commercial performance by monitoring sales patterns, stock movement, and day‑to‑day store activity to guide operational and merchandising decisions. It strengthens competitiveness through regular competitor tracking, customer research, and feedback collection to refine pricing, displays, and the overall shopping experience. It contributes to planning and delivering in‑store promotions, loyalty initiatives, visual merchandising, and community‑based marketing initiatives to increase visibility and footfall. It also helps maintain smooth store operations by assisting with customer issue resolution, supporting policy implementation and store operation.
Key Responsibilities
Store Performance Support
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Responsibility |
How To Achieve |
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Monitor monthly, weekly, daily sales reports to track product performance |
Collate and analyse sales data covering store catalogue |
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Identify fast-moving and slow-selling stock and provide recommendations to the Store Manager |
Analyse retail store sales data to identify period, seasonal, cyclical trends in terms of volume and value. |
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Assist in forecasting Category/SKU demand |
Based on past trends, prepare procurement data for senior management. |
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Prepare performance reports (sale/return/damage/loss/theft/expiry) to facilitate management in making commercial decisions |
sale/return/damage/loss/theft/expiry reports to be prepared at all stock holding and release points to assess SKU performance |
Market Insight & Research
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Responsibility |
How To Achieve |
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Maintain a dynamic list of key competitors to monitor competitor activity, including catalogue composition, price, discounting and promotion strategies |
Conduct competitor analysis by visiting stores |
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Assist in managing store pricing/discounting strategies to maintain competitiveness |
Assist in setting retail price ceilings/floors aligned with company's margin optimisation strategy and competitor benchmarks |
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Assist in developing store merchandising/display/promotion plan in line with store brand policy |
Collaborate with marketing resources and based on competitor activities, help develop displays, posters, leaflets, digital display assets, and store aisle signage |
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Periodically conduct store customer research to identify noteworthy buyer traits and expectations to assist senior management in improving customer experience |
Prepare surveys, identify customer traits, conduct customer interviews, collate data and present senior management with findings |
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Collect feedback from customers regarding product preferences and satisfaction. |
Create and deploy methods to obtain customer feedback |
Promotions & Marketing Support
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Responsibility |
How To Achieve |
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Assist in planning and coordinating in-store promotions and seasonal campaigns |
Assist senior management in designing seasonal promotional campaigns |
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Support implementation of customer loyalty programs and engagement activities |
Assist loyalty program owner (manager) with direct implementation in store by ensuring proper communication display and customer education as required |
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Contribute towards creating visual merchandising for in-store display to promote brands, products, discounts, and provide content to digital marketing team (covering website and social media) |
Based on planned in-store campaigns, work with marketing/digital teams to design artefacts for store deployment and inform digital marketing team of on-going store promotions to assist them in designing digital content |
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Increase target market engagement to increase store traffic from footfall areas |
Operate food stalls in area markets, participate in community events to promote store, and assist digital marketing team to create related content for digital publishing |
Customer Service & Administrative Support
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Responsibility |
How To Achieve |
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Engage with customers in problem/complaint resolution |
Manage cases on a daily basis. |
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Assist senior management in implementing storewide practices and policies to deliver high customer service |
With team collaboration by ensuring proper team orientation and training. |
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Ensure proper functionality of store equipment and displays |
Daily monitoring. |
Skills & Experience Required
- Previous experience in retail, store operations, or sales support
- Strong in customer service and product focus with knowledge of halal products.
- Basic understanding of sales reporting, stock performance, and product promotion
- Trained in public relations with strong observational skills and attention to detail
- Strong written and verbal communication skills in English/Urdu/Hindi/Pushto.
- Comfortable with MS Office (Excel, Word, Powerpoint).
